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12 month Catch warranty

When you purchase from us, above all else, we value you, our customer, and want to make your experience with our website the best online shopping experience possible. If something goes wrong with your product, you should always contact us and we will do whatever we can to help. We love your feedback. If you are not happy, tell us so we can improve our services for you.

Please read the terms and conditions below that fully outline your warranty rights, and remember, we love your feedback. If you are not happy, tell us so we can improve our services for you. Full details are provided in our 12 Month Warranty Terms & Conditions.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

To make a claim under this warranty, please read the 12 Month Warranty Terms and Conditions before contacting our Customer Service Team via our Help Centre at Catch & Mumgo or at Scoopon Shopping .

In the event that your product cannot be repaired, you may elect to choose a replacement (subject to stock availability), store credit or a full refund, including for delivery charges.

IMPORTANT

The goods you have purchased may contain warranty documents on or inside the packaging provided by the manufacturer of the product. Any such warranty documents are not given by us, and are separate from this warranty. Some warranty documents provided by manufacturers of imported goods may not apply in Australia. You should contact the manufacturer identified on the warranty document to determine whether or not the warranty applies to the goods in Australia and, if so, how you should go about making a claim under such a warranty.